Managed Administration and Support Services for Salesforce

Managed Service for Salesforce

Secure Salesforce.com Administration and Support Services to make absolutely sure you are squeezing all the value out of your current solution.without having to invest in your own dedicated internal resource.

If we don’t already know the details of the configuration of your solution we will take the time to take a look round and familiarise ourselves with the design so that we are fully prepared for any new configuration, administration and support requests you will have,

 

Why do I need it?

  • You squeeze the absolute most out of your solution with our expert help and guidance
  • You need it fast and we respond quickly
  • You concentrate on your business while we get things done
  • You benefit from a pool of shared resources and product specialist with a wealth of knowledge and experience
  • You continue to develop your Salesforce solutions as your business grows and changes

 

What is it?

  • An innovative subscription based Salesforce.com administration and configuration service
  • Log support tickets through our unique support portal to access remote, UK Based Certified Salesforce Consultants
  • A number of hours to be used in a month, consumed in half-hour slots or part thereof

Whats included?

  • Reports and Dashboards
  • Custom fields and page layouts
  • Record Types and processes
  • Validation Rules
  • Workflow, Flows and Process Builder
  • Module specific settings
  • Approval processes
  • Maintenance of users, profiles, roles and security
  • Communication templates
  • Salesforce for Outlook
  • Simple Data Imports
  • Creating simple apps and custom objects

Whats excluded?

  • Development
  • Apex classes, triggers and development in general
  • Visualforce pages
  • Selected third party apps(*)
  • Documentation
  • Telephone and onsite support
  • Training, consulting and project work
  • Complex Data Migration and importing

Please click here to see key terms

Key Terms

  • Subscription paid monthly in advance by credit card
  • Cancellation notice 1 month prior to renewal date
  • Renewals are automatic and are contractually binding
  • Hours are allocated specifically to a month and must be used otherwise are lost.
  • Unused hours will not be carried forwards
  • All requests for support are to be logged via our support community

A full document of terms and conditions is available on request and are sent on confirmation of the subscription

Call our specialist Managed Services Team on 0800 817 4900 . . .